The cancellations should be made through the same channel as they have been made. If booked directly by phone, fax or e-mail, please cancel preferably by e-mail. Regardless of booking channel the Non-refundable rates does not entitle to refund in case of cancellation. If booked by using the booking button please use the link that you receive together with the confirmation. On external booking channels applies the conditions according to the used channel. For normal single reservations, excluding Non-refundable rates and group reservations, the bookings can be cancelled free of charge until one day prior to arrival. For late cancellations or No-Shows we charge for the first night.
For more detailed conditions see the Finnish Hospitality Association (MaRa) through the following link:
https://www.mara.fi/ext/cms3/attachments/reservation-terms-and-conditions.pdf